Case study · AI automation
An AI sales assistant that answers motorbike buyers on Facebook, in seconds
Three motorbike showrooms in Bangladesh sell through their Facebook Pages. We built one AI assistant for all of them. It answers buyers' messages and comments in seconds, with the showroom's own prices and instalment plans, and passes every interested buyer to the team to call. These showrooms chose replies in Bangla; the same assistant can just as well reply in English or any other language.
At a glance
- 3 showroomsuse it on their Facebook Pages today
- 6 daysfrom the first setup to the first showroom going live
- 105 test chatsscored by an AI judge before changes go live
- 4.5 stypical reply time on real buyer chats in the first days
The brief
A busy inbox, the same questions, and buyers slipping away
Most motorbike buyers in Bangladesh first reach a showroom through its Facebook Page. They ask the same things again and again: the price, the monthly instalment, the colours, where the showroom is. They write in Bangla, in Banglish or in English, and many send a voice note or a photo instead of typing.
Showroom staff answer between customers on the floor, so replies can come late, and two people can quote two different prices. A buyer who was ready to visit may get no answer and message another dealer. And with no list of who asked, nobody calls them back.
What it had to do
- Reply in clear Bangla, whatever language the buyer writes in
- Never make up a price, an offer or an instalment
- Turn interest into a name and number the team can call
- Serve several showrooms from one shared catalogue
- Step aside when someone from the showroom replies
Problems and fixes
What changes for the showroom
Six everyday problems in a showroom's inbox, and what the assistant does about each.
The same questions all day
BeforePrice, instalments, colours, address. The team types the same answers again and again while buyers wait.
With the assistantIt answers in seconds from the showroom's own price list, and adds tap buttons for the next question.
Any language, voice notes and photos
BeforeBuyers mix languages, or send a voice note or a photo instead of typing, and a simple auto-reply can't follow.
With the assistantIt understands Bangla, Banglish and English, listens to voice notes and looks at photos. These showrooms chose replies in Bangla; yours can answer in English or any language your customers use.
Wrong or made-up numbers
BeforeA rushed reply or a guessing chatbot can quote a wrong price, and a showroom can't take that back.
With the assistantPrices come only from the catalogue and instalments from a calculator. Code checks every reply and removes any price that isn't in the list before it's sent.
Interested buyers get lost
BeforeChats scroll away, and nobody keeps a list of who asked about which bike.
With the assistantWhen a buyer asks about instalments, a test ride or a visit, it asks for a name and number and saves them to the showroom's leads sheet.
Comments go unanswered
BeforeQuestions under posts wait for hours, next to spam and abuse.
With the assistantIt replies to each question in public, sends the details by private message, and hides spam and abusive comments.
The team wants to step in
BeforeSome chats need a person, like a complaint or a special request.
With the assistantWhen someone from the showroom replies, the assistant goes quiet for that buyer, so it never talks over the team.
How it works
From a message to a phone call
A buyer writes
A message, a voice note, a photo or a comment on a post.
The assistant checks
The showroom's own prices, instalment plans, offers and photos.
It replies in seconds
In the buyer's language, with photos of the bike and buttons for the next question.
The lead is saved
The buyer's name, number and interest go into the showroom's sheet.
Your team calls
Staff call the buyer back and mark the lead as called or sold.
In the chat
Three conversations from our test chats, translated from Bangla into English and shortened, with brand and model names removed. Names and numbers are sample data.
Behind the chat
One catalogue, every showroom
All three showrooms share one catalogue sheet: prices, instalment plans, offers, photos and answers to common questions. Change a price once, and within five minutes every showroom answers with it. Each showroom keeps its own Facebook Page, address and leads sheet.
What each showroom gets
- Answers in seconds, at any hour, in the buyer's language
- One catalogue to update for every showroom
- A leads sheet with each buyer's name, number and interest
- Photos of the bike sent right in the chat
- An email to us if anything fails, and nightly backups
- A new showroom set up in about 10 minutes
Beyond motorbikes
Where else this works
The same assistant fits any business whose customers ask the same questions in chat before they buy, in whatever language they write. We shape it around your prices, your words and your team.
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Online shops on Facebook
Prices, sizes and stock, cash on delivery and order status, with each order saved for packing.
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Clinics and diagnostic centres
Doctors' schedules, test prices and serial bookings, answered after hours too.
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Real estate
Flat sizes, prices and locations, with visit requests passed to the sales team.
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Coaching centres and schools
Batches, fees and admission dates, with each interested student saved for a call.
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Travel agencies
Packages, prices and travel dates, with each enquiry saved for an agent.
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Restaurants and cloud kitchens
Menus, prices, delivery areas and opening hours, in your customers' language.
Under the hood
Simple to run, hard to break
Built on n8n
n8n is a tool that connects apps and runs steps for you. Each part of the assistant is a clear workflow we can read, test and change.
Facts, not guesses
The AI only quotes what's in the catalogue. Code checks each reply before it's sent, and instalments come from a calculator, not the AI.
Tested on 105 chats
An AI judge scores the assistant on 105 test conversations for facts, language, tone and format. Over six rounds of fixes, passed checks rose from 82.5% to 94.3%.
Runs on its own
Prices sync from the sheet every five minutes, the Facebook connection is checked automatically, and we get an email if anything fails.
Backed up every night
The data is encrypted and copied off the server every night, so a broken server never means lost leads.
Ready for the next showroom
A new showroom joins the shared catalogue with its own Page and leads sheet in about 10 minutes.
Built with
- n8n
- OpenAI
- Facebook Messenger & Pages
- Google Sheets
- PostgreSQL
- Docker
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